Service Desk Representative
3 days ago
About Us:
">Imperial Dade is a leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America, founded in 1935 and headquartered in New Jersey.
We serve more than 120,000 customers through our footprint of 130+ branches, offering customized supply chain solutions across various industries, including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines.
Salary and Benefits:
$17.00/hr., plus a comprehensive benefits package that includes medical, dental, vision, 401(k) program, shared ownership program, life insurance, paid time off, educational reimbursement, paid family leave, and adoption assistance.
Job Description:
- Process customer orders and respond to inquiries and concerns in a prompt, friendly, and professional manner.
- Interface with customers through multiple channels, including phone, email, and in-person interactions.
- Collaborate with colleagues to increase sales and profitability for each account.
- Evaluate and resolve customer issues, escalating them as necessary to the customer service manager.
Requirements:
- High school diploma, GED, or equivalent required.
- Two years of customer service experience preferred.
- Proficiency in MS Office and familiarity with using other software.
- Two years of data entry experience desired.
- Excellent communication skills required.
- An outgoing personality and eager attitude to help others essential.
About Imperial Dade:
We value our employees and strive to create rewarding career opportunities through our comprehensive benefits package and professional development programs.
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