Customer Service Coordinator

1 week ago


Wailuku, Hawaii, United States Imperial Dade Full time

Overview:

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We are a leading North American distributor of foodservice packaging and janitorial supplies, serving customers in various business-to-business market segments.

Our Customer Service Representative will interact with customers, process orders, and provide information in response to customer inquiries, concerns, and requests about our products and services.

The role is located in Maui and involves working Monday through Friday from 7:00 am until 4:00 pm.

Salary: $17.00/hr.

Responsibilities:

  • Answer customer calls in a prompt, friendly, and professional manner.
  • Interface with customers by telephone, electronically, or face-to-face.
  • Assist in increasing sales and profitability for each account by suggesting new and complementary products and participating in sales promotions.
  • Optimize fill rates by providing substitutions for out-of-stock or discontinued items.
  • Evaluate customer information, problems/needs, and requests as necessary and escalate to the customer service manager.

Qualifications:

  • High school diploma, GED, or equivalent required.
  • Two years of customer service experience preferred.
  • Proficiency in MS Office and familiarity with using other software.
  • Two years of data entry experience desired.
  • Excellent communication skills required.
  • An outgoing personality and eager attitude to help others essential.

Benefits:

We offer a dynamic work environment, competitive salary, and benefits package, including medical, dental, vision, 401(k) program, shared ownership program, life insurance, paid time off, educational reimbursement, paid family leave, and adoption assistance.



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