Host - Maggiano's

6 days ago


San Antonio, Texas, United States Maggianos Little Italy Full time
Job Summary:

As a Host at Maggiano's, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere that sets the tone for an exceptional dining experience. Your primary responsibility will be to ensure that guests are seated in a timely manner, while also maintaining a clean and organized waiting area.

Essential Functions:
  • Determine the optimal number of reservations to accept for each shift, adhering to our standing operating procedure.
  • Take all reservation calls and record necessary information, confirming applicable reservations according to our standing operating procedure.
  • Seat the restaurant evenly and in an orderly manner, ensuring that the dining room looks well-filled at all times and that all servers have a fair share of guests.
  • Maintain an accurate head count of guests seated in each station.
  • Fulfill all sections of a telephone message pad and pass on to the appropriate person within 10 minutes of the call.
  • Check washrooms and coordinate with bus staff cleaning requirements.
  • Ensure that the host desk and waiting area are kept clean and organized throughout the shift.
  • Sell and accurately account for gift certificate sales.
  • Move tables as needed for larger or smaller parties.
  • Relate to guests pleasantly and with good humor.
  • Communicate effectively with guests.
Requirements:
  • Provide a minimum of 1-year full-service restaurant experience or the equivalent.
  • Have accurate mathematical skills.
  • Meet personal schedule requirements punctually.
  • Be warm, sincere, and outgoing in personality.
  • Stand for long periods of time while on duty.
  • Move safely throughout all areas of the restaurant.
  • Work amidst noise in confined, crowded spaces.
  • Move chairs, transport high chairs, and/or booster seats to tables when necessary.
  • Work nights, weekends, and holidays.

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