Host - Maggiano's

1 week ago


San Antonio, Texas, United States Maggianos Little Italy Full time

Job Summary:

We are seeking a skilled and friendly Host to join our team at Maggiano's Little Italy. As a Host, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their dining experience.

Key Responsibilities:

  • Determine the optimal number of reservations to accept for each shift, ensuring a smooth and efficient dining experience for our guests.
  • Take reservation calls and record necessary information, confirming reservations according to our standing operating procedure.
  • Seat the restaurant evenly and in an orderly manner, ensuring that the dining room looks well-filled at all times and that all servers have a fair share of guests.
  • Maintain an accurate head count of guests seated in each station, ensuring that our servers are aware of the number of guests in their section.
  • Fulfill all sections of the telephone message pad and pass on to the appropriate person within 10 minutes of the call.
  • Check washrooms and coordinate with bus staff cleaning requirements, ensuring that our facilities are clean and well-maintained.
  • Ensure that the host desk and waiting area are kept clean and organized throughout the shift.
  • Sell and accurately account for gift certificate sales, providing excellent customer service and ensuring that our guests have a positive experience.
  • Move tables as needed for larger or smaller parties, ensuring that our guests have a comfortable and enjoyable dining experience.
  • Relate to guests pleasantly and with good humor, communicating effectively and providing a warm and welcoming experience.

Requirements:

  • Must provide a minimum of 1-year full-service restaurant experience or the equivalent.
  • Must have accurate mathematical skills.
  • Must be willing and able to meet individual restaurant requirements in the following situations:
    • Accurately quote wait time within 5 minutes.
    • Efficiently assign tables appropriate for parties being seated.
    • Accurately fill out and maintain host/hostess control sheet.
    • Anticipate needs of scheduled special parties.
    • Communicate seating needs to service, bus, and other host staff.
    • Cordially inform the guest about where to wait and how the wait system works.

Qualification Standards:

Must be warm, sincere, and outgoing in personality, with excellent communication skills and the ability to work effectively in a fast-paced environment.

Must be able to stand for long periods of time while on duty, move safely throughout all areas of the restaurant, and work amidst noise in a confined and crowded space.

Must be willing and able to work nights, weekends, and holidays, and meet personal schedule requirements punctually.


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