Insurance Customer Service Representative

3 weeks ago


Woburn, Massachusetts, United States The Jacobson Group Full time
Job Opportunity

We are seeking a detail-oriented and organized Insurance Customer Service Representative to join our team at The Jacobson Group. This role involves managing inbound and outbound communications with agency clients and insurance carrier personnel.

Key Responsibilities:

  • Handle inbound and outbound communications via phone and email with agency clients and insurance carriers.
  • Manage the rating, changes, and cancellations of auto and home policies.
  • Update mortgage information and respond to policy inquiries.
  • Collaborate with the producer team to ensure high-quality customer service.
  • Maintain accurate records and documentation related to client interactions.

Requirements:

  • Knowledge of personal lines insurance is required; familiarity with commercial lines is a plus.
  • Experience with AMS 360 or other agency management systems.
  • Massachusetts auto rating experience is essential.
  • Previous CSR experience, demonstrating the ability to manage multiple tasks independently.

Work Environment:

  • On-site work required 3 days per week at our office.
  • Reporting to the Managing Partner.
  • Small office team consisting of 4 people.
  • Hours: Monday to Friday, 9 AM - 5 PM (30-minute lunch break).

Contract Details:

  • Length: 3-6 months, with the potential for conversion to a full-time position based on performance.
  • Bill rate: $23-$26 per hour as a contractor.

The Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.



  • Woburn, Massachusetts, United States The Jacobson Group Full time

    Job Title: Personal Lines Customer Service RepresentativeWe are seeking a detail-oriented and customer-focused individual to join our team as a Personal Lines Customer Service Representative. This role involves managing inbound and outbound communications with agency clients and insurance carrier personnel, ensuring seamless policy management and exceptional...


  • Woburn, Massachusetts, United States The Jacobson Group Full time

    Job OverviewWe are seeking a detail-oriented Personal Lines Customer Service Representative to join our team in Woburn, Massachusetts. This role involves managing inbound and outbound communications with agency clients and insurance carrier personnel. The representative will be responsible for auto and home policy rating, changes, cancellations, mortgage...


  • Woburn, Massachusetts, United States The Jacobson Group Full time

    Job OverviewWe are seeking a detail-oriented Personal Lines Customer Service Representative to join our team in Woburn, Massachusetts. This role involves managing inbound and outbound communications with agency clients and insurance carrier personnel. The representative will be responsible for auto and home policy rating, changes, cancellations, mortgage...


  • Woburn, Massachusetts, United States Sullivan Tire & Auto Service Full time

    Job SummaryWe are seeking a highly skilled Wholesale Customer Service Representative to join our team at Sullivan Tire and Auto Service. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our internal and wholesale customers.Key ResponsibilitiesProvide customer service and support via...


  • Woburn, Massachusetts, United States Sirtex Full time

    Job SummarySirtex Medical is a global leader in healthcare, with offices in the U.S., Australia, Germany, and Singapore, dedicated to improving patient outcomes.We are seeking a highly motivated and organized Customer Service Representative to join our team. The successful candidate will be responsible for supporting the Customer Service Supervisor,...


  • Woburn, Massachusetts, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your responsibilities will include assisting customers with U-Haul products and services, using...


  • Woburn, Massachusetts, United States Rite Window LLC Full time

    Customer Service RepresentativeRite Window LLC is seeking a highly motivated and customer-focused individual to join our call center team in Woburn, MA. As a Customer Service Representative, you will play a critical role in providing exceptional customer experiences and driving sales growth.What We OfferCompetitive hourly wage with uncapped commission...


  • Woburn, Massachusetts, United States Fusion Optix Full time

    Customer Service and Order Entry RepresentativeFusion Optix is seeking a dedicated and detail-oriented Customer Service and Order Entry Representative to join our dynamic team. This role is essential in ensuring a seamless order processing experience for our customers while maintaining high levels of service and satisfaction.Key Responsibilities:Order...


  • Woburn, Massachusetts, United States Rite Window LLC Full time

    OverviewRite Window LLC is seeking a highly motivated and dedicated Customer Service Representative to join our team in Woburn, MA. As a key member of our call center team, you will be responsible for providing exceptional customer service to warm generated leads, ensuring quality appointments are issued to sales representatives, and resolving customer...


  • Woburn, Massachusetts, United States Rite Window LLC Full time

    Overview:Rite Window LLC is seeking a dedicated Customer Service Representative to join our call center team in Massachusetts. As a key member of our team, you will be responsible for providing exceptional customer service to warm generated leads, ensuring quality appointments are issued to sales representatives, and resolving customer inquiries and...


  • Woburn, Massachusetts, United States Parker Hannifin Corporation Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and...


  • Woburn, Massachusetts, United States Sirtex Full time

    About SirtexSirtex Medical is a global leader in healthcare, dedicated to improving patient outcomes through innovative products and therapies.Job DescriptionThis position is responsible for supporting the Customer Service Supervisor in maintaining a positive customer experience for internal and external customers. Key responsibilities include:Reviewing and...


  • Woburn, Massachusetts, United States Rite Window LLC Full time

    Overview:Rite Window LLC is seeking a dedicated Customer Service Representative to join our call center team in Massachusetts. As a key member of our team, you will be responsible for providing exceptional customer service to warm generated leads, ensuring quality appointments are issued to sales representatives, and resolving customer inquiries and...


  • Woburn, Massachusetts, United States YMCA of Greater Boston Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Welcome Center Representative to join our Membership Sales & Service Team at the YMCA of Greater Boston. As a key member of our team, you will be responsible for providing exceptional member service, managing member check-in, and adhering to safety protocols. If you are passionate about...


  • Woburn, Massachusetts, United States Planet Fitness Full time

    {"title": "Member Services Representative", "description": "Job SummaryThe Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a positive and professional attitude, with a focus on creating a welcoming and inclusive environment for...


  • Woburn, Massachusetts, United States Planet Fitness Full time

    {"title": "Member Services Representative", "description": "Job SummaryThe Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a positive and professional attitude, with a focus on creating a welcoming and inclusive environment for...


  • Woburn, Massachusetts, United States Raven Ridge Full time

    Customer Service RepresentativeWe are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative for our fencing company. The primary responsibility of this role is to ensure exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support throughout the sales and installation...


  • Woburn, Massachusetts, United States Incendia Partners Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Incendia Partners. As a key member of our customer care team, you will be responsible for providing exceptional support to our clients and their customers.Key ResponsibilitiesProvide timely and effective support to customers through various...


  • Woburn, Massachusetts, United States Public Storage Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Public Storage team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key ResponsibilitiesAssess customer storage needs and provide...


  • Woburn, Massachusetts, United States Northern Bank Full time

    Job SummaryNorthern Bank is seeking a highly skilled Customer Service Representative to join our team. As a Sales and Service Professional, you will be responsible for providing exceptional customer service and sales support to our clients. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced...