Customer Service Representative
2 days ago
We are seeking a highly motivated and customer-focused Welcome Center Representative to join our Membership Sales & Service Team at the YMCA of Greater Boston. As a key member of our team, you will be responsible for providing exceptional member service, managing member check-in, and adhering to safety protocols. If you are passionate about delivering outstanding customer experiences and working in a fast-paced environment, we encourage you to apply for this exciting opportunity.
Key Responsibilities- Member Check-in and Safety Protocols: Manage member check-in, enforce YMCA safety and membership policies, and maintain a clean and organized workspace.
- Membership and Program Sales: Conduct membership and program sales, take telephone calls, and provide all membership and program information to members and staff.
- Customer Service: Provide excellent member service by exceeding member expectations, using Listen First skills to build relationships, and making members feel welcome and valued.
- Teamwork and Communication: Work collaboratively with the Membership Sales & Service Team, communicate effectively with members and staff, and be open to feedback and coaching.
As a Welcome Center Representative at the YMCA of Greater Boston, you will enjoy a range of benefits, including:
- FREE YMCA Membership for you and your family
- Discount on Specialty Programs like Personal Training and Swimming Lessons
- Robust Retirement Plan up to 10%
- Health, Dental, and Vision Benefit Package
- Vacation and Sick Time
We offer a healthy work-life balance, opportunities for professional growth and development, and a supportive team environment. If you are passionate about delivering exceptional customer service and working in a dynamic team, we encourage you to apply for this exciting opportunity.
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