Customer Service Representative

5 days ago


Woburn, Massachusetts, United States Incendia Partners Full time
Job Overview

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Incendia Partners. As a key member of our customer care team, you will be responsible for providing exceptional support to our clients and their customers.

Key Responsibilities
  • Provide timely and effective support to customers through various communication channels.
  • Develop and maintain knowledge of our products and services to effectively address customer inquiries.
  • Resolve customer complaints and issues in a professional and empathetic manner.
  • Process orders and modifications, and maintain accurate records of customer interactions.
  • Collaborate with colleagues to ensure seamless customer support and continuous improvement of our customer care operating model.
Requirements
  • Minimum of 3 years of experience in a customer service environment, preferably with extensive phone coverage.
  • Medical device industry experience in a customer service environment is preferred.
  • Strong computer skills and familiarity with Microsoft Office and other related software.
  • Excellent interpersonal, project management, and communication skills.
About Incendia Partners

Incendia Partners is a leading provider of recruiting and staffing services, dedicated to finding the solution to your staffing needs. With over 20 years of recruiting experience, we use our talent to find the talent you need. Our simple, straightforward process cuts through the clutter, arming you with the right facts for maximum efficiency.



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