Customer Service Representative

5 days ago


Woburn, Massachusetts, United States Sirtex Full time
About Sirtex

Sirtex Medical is a global leader in healthcare, dedicated to improving patient outcomes through innovative products and therapies.

Job Description

This position is responsible for supporting the Customer Service Supervisor in maintaining a positive customer experience for internal and external customers. Key responsibilities include:

  • Reviewing and allocating orders in a timely manner
  • Communicating with customers and RSMs regarding orders and cancellations
  • Accurately entering all orders and cancellations in SAP and on the log
  • Coordinating with sales representatives regarding customer needs
  • Providing administrative support to Senior Customer Service Representative and/or Supervisor
  • Maintaining and updating POs as needed
  • Performing daily QC on all orders and cancellations to ensure correct shipment
  • Maintaining an efficient and organized work environment
  • Assisting Senior Customer Service Representative and/or Supervisor in files and record keeping
  • Timely processing of supply/consumable requests from customers/RSMs
  • Occasional weekend/holiday coverage of Customer Service inbox
Requirements

To be successful in this role, you will need:

  • High school diploma - associate degree preferred
  • 3-5 years of Customer Service experience
  • Excellent verbal and written communication skills
  • Demonstrate initiative, resourcefulness, and teamwork
  • Excellent organizational skills
  • Basic-intermediate Microsoft Office experience required
  • Ability to multi-task and manage multiple priorities
What We Offer

Sirtex offers a range of benefits, programs, and services to support our employees, including:

  • Attractive compensation and benefit packages
  • Diverse and flexible work arrangements
  • A culture of respect, diversity, collaboration, and innovation
  • Commitment to ongoing professional growth and development
Why Join Sirtex?

Sirtex is a company that values diversity, inclusion, and employee satisfaction. We believe that it takes multiple perspectives and voices to create a culture and workplace that fosters engagement, teamwork, and employee satisfaction. Join us in our mission to improve patient outcomes and make a real difference in the lives of people around the world.



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