Insurance Customer Service Representative
1 month ago
We are seeking a detail-oriented Personal Lines Customer Service Representative to join our team in Woburn, Massachusetts. This role involves managing inbound and outbound communications with agency clients and insurance carrier personnel. The representative will be responsible for auto and home policy rating, changes, cancellations, mortgage updates, and policy inquiries.
Key Responsibilities:
- Handle inbound and outbound communications via phone and email with agency clients and insurance carriers.
- Manage the rating, changes, and cancellations of auto and home policies.
- Update mortgage information and respond to policy inquiries.
- Collaborate with the producer team to ensure high-quality customer service.
- Maintain accurate records and documentation related to client interactions.
Required Qualifications:
- Knowledge of personal lines insurance is required; familiarity with commercial lines is a bonus.
- Experience with AMS 360 or other agency management systems.
- Massachusetts auto rating experience is essential.
- Previous CSR experience, demonstrating the ability to manage multiple tasks independently.
Work Environment:
- On-site work required 3 days per week at 10 Tower Office Park, Suite 318, Woburn, MA.
- Reporting to the Managing Partner.
- Small office team consisting of 4 people.
- Hours: Monday to Friday, 9 AM - 5 PM (30-minute lunch break).
Contract Details:
- Length: 3-6 months, with the potential for conversion to a full-time position based on performance.
- Bill rate: $23-$26 per hour as a contractor.
The Jacobson Group is the leading provider of insurance talent. For more than 50 years, we have been connecting insurance organizations with professionals from the board room to the back room on both a permanent and temporary basis. We offer a variety of solutions including executive search, professional recruiting, temporary staffing, subject matter experts, and onsite and work-at-home operations support. Regardless of the need or situation, Jacobson is the insurance talent solution.
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Insurance Customer Service Representative
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Woburn, Massachusetts, United States The Jacobson Group Full timeJob Title: Personal Lines Customer Service RepresentativeWe are seeking a detail-oriented and customer-focused individual to join our team as a Personal Lines Customer Service Representative. This role involves managing inbound and outbound communications with agency clients and insurance carrier personnel, ensuring seamless policy management and exceptional...
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Insurance Customer Service Representative
3 weeks ago
Woburn, Massachusetts, United States The Jacobson Group Full timeJob OverviewWe are seeking a detail-oriented Personal Lines Customer Service Representative to join our team in Woburn, Massachusetts. This role involves managing inbound and outbound communications with agency clients and insurance carrier personnel. The representative will be responsible for auto and home policy rating, changes, cancellations, mortgage...
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