Team Lead
2 weeks ago
About the Role:
Sutherland is committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Team Leader who will lead, develop, and motivate a high-performance team of support professionals.
Key Responsibilities:
- Establish and maintain communication with clients and/or team members to understand their needs, resolve issues, and meet expectations.
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis to impact the bottom line.
- Identify the training needs that will equip the staff with fundamental skills and knowledge.
- Have a thorough understanding of the various system tools and operational procedures utilized within the program.
- Collaborate with stakeholders on a regular basis for changes on promotions and updates.
- Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers.
Requirements:
- 1-2 years of experience as a Team Leader/Team Manager preferably with Collections/Banking/Financial experience.
- Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements.
- Demonstrated leadership skills; able to take the lead in making improvements and resolving issues.
- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
- Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner.
- Excellent working knowledge of MS Office applications.
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