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Operations Supervisor

2 months ago

Vinita, Oklahoma, United States Sutherland Full time

About the Role:

Sutherland is committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Team Manager who will lead, develop, and motivate a high-performance team of support professionals.

Key Responsibilities:

  • Establish and maintain communication with clients and/or team members to understand their needs, resolve issues, and meet expectations.
  • Produce solid and effective strategies based on accurate and meaningful data reports and analysis to impact the bottom line.
  • Identify the training needs that will equip the staff with fundamental skills and knowledge.
  • Have a thorough understanding of the various system tools and operational procedures utilized within the program.
  • Collaborate with stakeholders on a regular basis for changes on promotions and updates.
  • Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers.

Requirements:

  • 1-2 years of experience as a Team Leader/Team Manager preferably with Collections/Banking/Financial experience.
  • Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements.
  • Demonstrated leadership skills; able to take the lead in making improvements and resolving issues.
  • Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
  • Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner.
  • Excellent working knowledge of MS Office applications.