IT Support Operations Leader
2 weeks ago
Founders Federal Credit Union is on the lookout for a skilled and driven professional to take on the role of IT Support Operations Leader. This position is pivotal in overseeing the efficiency of the IT Support Operations and assessing all components of the support framework to foster a culture centered around service excellence and quality assurance. Collaborating closely with various teams within the organization, the Operations Leader guarantees that operational requirements are fulfilled.
Key Responsibilities:
- Supervise support operations personnel and assess their performance
- Monitor support ticket queues to ensure prompt resolution
- Enhance communication channels with end users
- Recognize and address recurring issues in support management
- Facilitate team meetings and training sessions
- Foster positive working relationships across departments
- Develop support strategies for new service offerings
Candidate Profile:
The ideal candidate for the IT Support Operations Leader role possesses robust leadership capabilities, outstanding communication skills, and a solid technical background. A minimum of 2-3 years of leadership experience in support management is required. ITIL Certification and relevant technical certifications are advantageous.
Employee Benefits:
- Paid Time Off
- Retirement Savings Plan (401k with employer contributions)
- Comprehensive Health and Dental Coverage
- Tuition Assistance Program
- Wellness Initiatives
A background check and reference verification will be conducted prior to employment.
Equal Opportunity Employer
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