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**Executive Director of Operations**, **Operations Manager**, **Business Development Manager**, **General Manager**

2 months ago


Raleigh, North Carolina, United States The NOW Massage Full time

**Job Summary:**

The NOW Massage is seeking a highly skilled and experienced **Executive Director of Operations** to lead our boutique locations. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our business units, ensuring seamless execution of our vision and goals.

**Key Responsibilities:**

* Lead and mentor a team of experienced professionals, including Experience Guides, Massage Therapists, and Management staff.

* Develop and implement strategies to drive business growth, improve operational efficiency, and enhance guest satisfaction.

* Collaborate with the Leadership Team to identify areas for improvement and implement changes to drive business results.

* Ensure compliance with company policies, procedures, and regulatory requirements.

* Develop and manage budgets, forecasts, and financial reports to inform business decisions.

* Foster a positive and inclusive work environment, promoting a culture of excellence, teamwork, and guest-centricity.

**Requirements:**

* 5+ years of experience in a leadership role, preferably in the hospitality or wellness industry.

* Proven track record of driving business growth, improving operational efficiency, and enhancing guest satisfaction.

* Excellent leadership, communication, and interpersonal skills.

* Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.

* Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

* Bachelor's degree in Business Administration, Hospitality, or a related field.