Salesforce Business Systems Analyst

2 weeks ago


Plano, Texas, United States Diverse Lynx Full time
Salesforce BSA Job Description

We are seeking a highly skilled Salesforce Business Systems Analyst to join our team at Diverse Lynx LLC. As a key member of our organization, you will be responsible for defining business requirements and systems goals through partnership with Product Owner and key business stakeholders.

Key Responsibilities:

  • Develop and implement Salesforce solutions to meet business needs
  • Collaborate with cross-functional teams to drive product enhancements
  • Work with stakeholders to create user stories and organize product backlogs in an agile environment
  • Analyze business processes and identify areas for improvement
  • Lead QA activities and work with developers to ensure requirements are met
  • Partner with integration teams to ensure front-end requirements are met
  • Work with product architects, designers, and customers to define and refine the user experience

Requirements:

  • 5-8 years of experience with Salesforce Lightning BSA experience
  • Salesforce Admin Certification
  • Experience in a functional lead role with call center software, agent processes for customer service and/or collections
  • Strong skillset with Salesforce UI/UX design, workflows, and analytics
  • 3-5 years of experience as a business/system analyst who gathered, documented, and communicated user requirements
  • Banking or financial services experience, a plus

What We Offer:

We promote and support a diverse workforce across all levels in the company. All qualified applicants will receive due consideration for employment without any discrimination.



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