Salesforce Business Systems Analyst
2 weeks ago
We are seeking a highly skilled Salesforce Business Systems Analyst to join our team at Diverse Lynx LLC. As a key member of our organization, you will be responsible for defining business requirements and systems goals through partnership with Product Owner and key business stakeholders.
Key Responsibilities:
- Develop and implement Salesforce solutions to meet business needs
- Collaborate with cross-functional teams to drive product enhancements
- Work with stakeholders to create user stories and organize product backlogs in an agile environment
- Analyze business processes and identify areas for improvement
- Lead QA activities and work with developers to ensure requirements are met
- Partner with integration teams to ensure front-end requirements are met
- Work with product architects, designers, and customers to define and refine the user experience
Requirements:
- 5-8 years of experience with Salesforce Lightning BSA experience
- Salesforce Admin Certification
- Experience in a functional lead role with call center software, agent processes for customer service and/or collections
- Strong skillset with Salesforce UI/UX design, workflows, and analytics
- 3-5 years of experience as a business/system analyst who gathered, documented, and communicated user requirements
- Banking or financial services experience, a plus
What We Offer:
We promote and support a diverse workforce across all levels in the company. All qualified applicants will receive due consideration for employment without any discrimination.
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