Salesforce Business Systems Specialist
3 weeks ago
This is an exciting opportunity to join the Business Systems Team within the Central Ops Organization at Palo Alto Networks. As a Business Systems Specialist, you will play a critical role in ensuring the accuracy and usability of our sales tools, including Salesforce, Clari, ClosePlan, and Callidus Commissions.
Key Responsibilities- Act as a liaison between IT Development and business functions to drive system enhancements to completion through business requirement gathering, documentation, prioritization, and testing in an Agile environment.
- Resolve Tier 2 support requests driving to timely resolution for the end user.
- Demonstrate thorough understanding on role hierarchy, forecast hierarchy, and territory hierarchy.
- Troubleshoot and resolve tier 2 tickets from sales users related to Salesforce, sales forecasting, and other sales tools.
- Drive all issues to resolution with a strong focus on customer satisfaction through timely follow-up, attention to detail, and cross-functional collaboration with IT and other team members.
- Work closely with the company's Subject Matter Experts and IT to research and resolve issues related to Salesforce and Clari.
- Partner with Sales Operations, Sales Leadership, and our Revenue Acceleration team to understand business requirements for systemic enhancements and then partner closely with IT Development for execution through an Agile environment.
- Perform business requirement gathering, documentation, prioritization, and testing in an Agile environment.
- Conduct change management for related system enhancements.
- Project Manage and provide direct support to Merger & Acquisition related Salesforce changes.
- Utilize business knowledge and expertise to drive business process improvements.
- Balance relationships with multiple business teams for new solution features and technical support.
- Perform regular SFDC data audits to ensure accuracy within the system.
- Assist in scheduled maintenance of the systems via data migrations.
- Assist with documentation of best practices and usage.
- Salesforce certification is highly preferred but not required.
- Solid knowledge of navigating Salesforce landscape and terminology with focus on data security.
- Hands-on experience with Sales forecasting tools is highly desirable.
- Hands-on experience providing system and tools support to users.
- Experience with sales processes and experience in a sales environment is a plus.
- Experience driving system change through an Agile environment.
- Strong team player with service-oriented attitude and customer focus.
- Excellent time management skills.
- Quick learner and able to thrive in a fast-paced environment.
- Experience training sales users on new Salesforce functionalities.
- Aggressive problem solver.
- Experience with data extraction and conducting mass updates via workbench and Dataloader.
- Ability to work with a variety of internal/external customers and vendors (some technical some non-technical).
- Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment, and good relationships.
- Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience - including both verbal and written communications.
- Additional knowledge of ServiceNow, JIRA, Anaplan, and SOQL is a plus.
- Education - Bachelor's Degree or equivalent military experience required.
Palo Alto Networks is a cybersecurity company that takes its mission of protecting the digital way of life seriously. We are relentless in protecting our customers and believe that the unique ideas of every member of our team contribute to our collective success. Our values were crowdsourced by employees and are brought to life through each of us every day - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
What We OfferWe offer a competitive compensation package, including a starting base salary of $164,000 per year, restricted stock units, and a bonus. We also provide a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
How to ApplyIf you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to us. We look forward to hearing from you.
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