Salesforce Service Cloud Business Analyst

1 week ago


Plano, Texas, United States Tata Consultancy Services Full time
Salesforce Service Cloud Analyst Role

We are seeking a skilled Salesforce Service Cloud Analyst to join our team at Tata Consultancy Services. As a Salesforce Service Cloud Analyst, you will play a crucial role in driving business growth and improving customer experiences through data-driven insights and strategic recommendations.

Key Responsibilities:
  • Interpret and analyze data from Salesforce Service Cloud to identify trends and opportunities for revenue growth.
  • Develop and maintain reports, dashboards, and visualizations to communicate insights to stakeholders.
  • Collaborate with cross-functional teams to implement data-driven solutions and improve business processes.
  • Stay up-to-date with the latest Salesforce Service Cloud features and best practices to ensure optimal use of the platform.
Requirements:
  • Strong analytical and problem-solving skills with experience in data analysis and business intelligence.
  • Proficiency in Salesforce Service Cloud and ability to develop and maintain reports, dashboards, and visualizations.
  • Excellent communication and collaboration skills with the ability to work with cross-functional teams.
  • Strong business acumen with the ability to understand business needs and develop strategic recommendations.

What We Offer:

  • A dynamic and collaborative work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading global consulting firm and make a meaningful impact on our clients' businesses.


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