Receptionist and Wellness Support Specialist

1 week ago

Laguna Niguel, United States Hydration Room Full time

We are seeking enthusiastic Wellness Coordinators/Medical Receptionists to join our team in providing exceptional care at our clinic locations. Candidates should be prepared to commute to various clinic sites.

Before applying, please ensure you have thoroughly reviewed the details of this opportunity.
The Wellness Coordinator/Medical Receptionist plays a vital role in supporting the clinic team to deliver quality care to our clients in a busy environment. This position involves assisting the Nurse with various responsibilities while enhancing the overall customer experience at Hydration Room.

This is a part-time position requiring availability 2-4 days a week, including Wednesday through Sunday. The role is non-exempt and reports directly to the District Clinic Manager.

At Hydration Room, we offer a competitive hourly wage along with an average of $2-$4 per hour in tips and an IV perks program.

Key Responsibilities:

  • Provide essential administrative and clerical support to facilitate patient care.
  • Collaborate with the RN to manage clinic and nursing supplies by monitoring inventory levels and anticipating needs.
  • Ensure compliance with Hydration Room standards through regular inspections before and after each shift.
  • Maintain a safe, secure, and clean environment for clients by adhering to cleanliness protocols.
  • Log into the tip system to accurately track staff clock-in and clock-out times.
  • Assist clients with the point-of-sale system during service transactions, including cash handling procedures.
  • Retrieve and respond to phone messages and manage chart documentation promptly.
  • Conduct follow-up calls for new patients, ensuring any questions are directed to the nurse.
  • Restock IV carts and supplies in the nurse's area, notifying the nurse of any shortages.
  • Perform additional duties as assigned by the clinic team, RN, or physician.
  • Act as a liaison between management and clinic staff to communicate updates on promotions and protocols.
  • Fulfill other related responsibilities as required by management.

Required Skills and Qualifications:

  • Strong understanding of current medical practices and principles.
  • Ability to quickly follow directions from the Registered Nurse.
  • Excellent communication and active listening skills.
  • Self-assured and confident demeanor.
  • Outstanding organizational skills and attention to detail.
  • Proficient in customer interaction and retention strategies.

Education and Experience:

  • High school diploma or equivalent is required.
  • Medical Assistant Certification is preferred but not mandatory.
  • Prior experience as a Medical Assistant is preferred.
  • Experience in customer service is also preferred.

Physical Requirements:

  • Ability to sit for extended periods while working on a computer.
  • Ability to stand for prolonged periods.
  • Must be able to navigate the entire facility.
  • Must be able to lift up to 15 pounds occasionally.
  • Perform other related duties as assigned by management.

Why Join Hydration Room?

  • Our full-time staff enjoy a comprehensive health benefits package, including medical, dental, vision, accident insurance, and employer-paid life insurance.
  • We believe our employees are our best brand ambassadors, which is why we offer select IV and injection therapies free of charge to our team members.
  • All employees have access to discounted rates for our state-of-the-art treatments and can share their wellness journey with friends and family through special discounts.
  • Participation in a 401k program is available for both full-time and part-time employees.
  • We provide opportunities for professional growth and advancement within the company.

At Hydration Room, we are committed to making a positive impact in people's lives through our innovative wellness approach. Join us and be part of something meaningful.

Compensation: $21-$24 per hour

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