Membership Experience Associate

5 days ago

Kennesaw, Georgia, United States YMCA Metro Atlanta Full time

**YMCA Metro Atlanta: A Leader in Education and Wellness**

The YMCA of Metropolitan Atlanta is a non-profit organization dedicated to promoting education, wellness, and community development. As a thought-leader in these areas, we are seeking a highly motivated and customer-focused individual to join our team as a Membership Service Representative.

About the Role:

This role is responsible for providing exceptional service to members, guests, and program participants in our branch and on the phone. You will be the first point of contact for many visitors, welcoming them to the YMCA and ensuring they have a positive experience. Your excellent communication skills and ability to multitask will enable you to handle multiple responsibilities, including membership sales, program registrations, and resolving member concerns.

Key Responsibilities:

  • Provide exceptional customer service to members, guests, and program participants
  • Welcome members as they enter and leave the YMCA
  • Greet, engage, and/or provide tours to prospective members and program participants
  • Support and/or directly involved in the sale of memberships and/or program registrations
  • Actively develop and maintain knowledge base to quickly respond to member, prospective member, and program participant questions
  • BUILD committed and connected relationships with members, volunteers, and collaborative partners
  • Directly handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues
  • Implement YMCA safety protocols related to branch operations
  • Provide leadership role in ensuring member/staff adherence to safety protocols, with commitment to positive member and staff safety
  • Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures
  • Maintain privacy requirements by not sharing personal information about members
  • Adhere to and implement all policies and procedures listed in the training manual and as new policies are implemented
  • Communicate in a positive manner with members, guests, program participants, and volunteers

Requirements:

To be successful in this role, you will need:

  • A working knowledge of computers (MS Word, MS Excel)
  • Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills
  • High degree of human relation skills: Ability to effectively communicate and manage information to peers, staff, and volunteers
  • Ability to establish, collaborate, and maintain relationships with staff, YMCA members, volunteers, schools, and public

Preferred Requirements:

Prior experience in customer service, either paid or volunteer, would be beneficial. Additionally, experience working with SPIRIT software and previous YMCA or non-profit experience would be an asset.

Salary:** $45,000 - $55,000 per year, depending on experience.

Work Environment & Physical Demands:

This role requires standing, lifting, seeing, hearing, keyboard input, and sitting for extended periods. You must be able to pass a pre-employment background check, including a Criminal Record check, Drug Screening, and Motor Vehicle Record (MVR) check according to company policy. You must also be legally eligible to work in the US without current or future sponsorship.

Benefits:

We offer an excellent benefits package, including medical, dental, and vision coverage, 401(k) matching, and generous paid time off. Our goal is to create a work environment that supports your physical and mental well-being, while also recognizing your contributions to the YMCA's mission.

Why Work at YMCA Metro Atlanta?

We value diversity, equity, and inclusion in the workplace and strive to create an environment where everyone feels welcome and valued. We believe in the importance of social responsibility and recognize that our work has a positive impact on the lives of those we serve. If you share our values and are passionate about making a difference, we invite you to apply for this exciting opportunity.

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