Apartment Leasing Specialist

5 days ago

Kennesaw, Georgia, United States Fairfield Residential LLC Full time
About the Role

We are seeking a highly motivated and results-driven Leasing Associate to join our team at Fairfield Residential LLC. As a key member of our community management team, you will be responsible for delivering exceptional customer service and sales experience to prospective residents, current residents, vendors, and associates.

Job Responsibilities
  • Be the first point of contact with prospective residents, current residents, vendors, and Fairfield associates.
  • Drive the lease closing process by highlighting the quality of the community and the amenities available at the property to prospective residents.
  • Determine the customer's needs, resolve and/or escalate to a higher level as permitted.
  • Use your customer-friendly personality as well as your ability to diffuse/resolve difficult situations while nurturing relationships.
  • Deliver unmatched service to residents to exceed their expectations, while maintaining resident retention.
  • Meet sales goals, leasing ratios, and maintain milestones in customer service and resident satisfaction throughout the sales process.
Requirements

To be successful in this role, you will need:

  • A minimum of one year experience in a customer service, sales, or retail position required.
  • Bilingual in English and Spanish required.
  • Knowledge of Low Income Housing Tax Credit (LIHTC) preferred.
  • Strong math skills required.
  • Strong typing and computer skills with intermediate knowledge of Microsoft Outlook, Word, and Excel required.
  • Professional verbal and written communication skills required.
  • Experience or knowledge in leasing or real estate a plus.
  • Ability to close a sale is highly preferred.
  • Knowledge of tax credit, fair housing, and trade practices a plus.
  • Experience using Yardi or other related property management accounting software a plus.
  • High school diploma or equivalent required.
  • Valid driver's license may be required.
  • Ability to work a flexible schedule to include weekends, evenings, and some holidays.
What We Offer

We offer a competitive salary range of $17.60 - $22.88 per hour, non-exempt. In addition to base salary, we provide all full-time associates with:

  • Paid time off, paid holidays, and sick days.
  • Paid time off for volunteering activities (optional).
  • Matched 401(k).
  • Medical, dental, and vision insurance.
  • Flexible spending account.
  • Life insurance.

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