IT Service Resolution Expert

3 days ago


Houston, Texas, United States Houston Independent School District Full time
About the Role:

We are seeking an experienced IT Service Resolution Expert to join our team at the Houston Independent School District. In this critical role, you will be responsible for resolving service interruptions and providing exceptional customer support.

Key Responsibilities:
- Analyze and resolve service interruption incidents in a timely manner
- Collaborate with internal teams to identify and address root causes of service disruptions
- Provide technical assistance to customers via phone, email, or in-person

Requirements:
- Proven track record of resolving complex technical issues
- Excellent communication and interpersonal skills
- Ability to work independently with minimal supervision

What We Offer:
- Salary range: $50,000 - $70,000 per annum (dependent on experience)
- Comprehensive benefits package, including medical, dental, and vision insurance
- Opportunities for professional growth and development

Apply Now:
Please submit your application, including your resume and a cover letter detailing your experience and qualifications.

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