Customer Service Baggage Resolution Specialist

6 days ago


Houston, Texas, United States United Airlines Full time
Job Description

A Customer Service Baggage Resolution Specialist at United Airlines is a vital role in ensuring our passengers receive the assistance they need when encountering issues with their baggage.

About This Role

This position requires an individual to handle customer inquiries and concerns related to delayed, damaged, pilfered, or lost baggage. The specialist must possess excellent communication skills to effectively resolve these issues in a timely manner.

Key Responsibilities:
  • Respond to customer inquiries regarding baggage-related issues
  • Assist customers in filing claims for damaged or lost baggage
  • Maintain accurate records of customer interactions and resolutions
What You'll Need to Succeed:
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail and organizational skills
Benefits:

As a Customer Service Baggage Resolution Specialist at United Airlines, you can expect a competitive salary range of approximately $55,000 - $70,000 per year, depending on location and experience. In addition to a generous compensation package, you'll enjoy benefits such as health insurance, retirement plans, and opportunities for career growth and development.



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