Guest Experience Manager

3 days ago


Buffalo, New York, United States Jobs for Humanity Full time
Job Title: Guest Experience Manager

At Jobs for Humanity, we're committed to creating an inclusive and just employment ecosystem. We're seeking a highly skilled Guest Experience Manager to join our team and help us achieve this vision.

Job Summary

The Guest Experience Manager will be responsible for leading our team to deliver an exceptional guest experience in our stores. This includes creating a respectful and inclusive team environment, engaging team members, and implementing the Store Manager's People vision.

Key Responsibilities
  • Create and foster a respectful and inclusive team environment by welcoming and celebrating differences.
  • Engage team members by helping them understand how their work supports the success of the store and of Jobs for Humanity.
  • Implement the Store Manager's People vision for the store and cascade to team members.
  • Support Store Manager in hiring and building a strong and diverse team.
  • Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and continuous development check-ins.
  • Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgment and rewards, managing performance documentation, and addressing performance concerns.
Requirements
  • 1 year people management experience.
  • 1 year leadership experience, including experience managing business operations and administration and managing projects or processes.
What We Offer

At Jobs for Humanity, we believe in investing in our people and providing a comprehensive compensation and benefits package. This includes extended health and dental benefits, paid time off, savings and retirement plan matching, and a generous employee discount.

We're committed to creating a positive and inclusive work environment that supports the well-being and growth of our team members. If you're passionate about delivering exceptional guest experiences and leading a team to success, we encourage you to apply for this exciting opportunity.



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