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Food Service Operations Manager

2 months ago

Buffalo, New York, United States Delaware North Full time
Delaware North - Food & Beverage [Guest Service Supervisor] Job Summary

We are seeking a skilled Guest Service Supervisor to join our team at Delaware North. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and driving operational excellence.

Key Responsibilities:
  • Assign tasks and duties to scheduled staff to ensure seamless service delivery
  • Perform various service tasks, including assisting guests, stocking shelves, counting inventory, and handling cashier duties when necessary
  • Investigate and resolve guest complaints regarding food quality, service, or accommodations
  • Collaborate with the Manager to develop and implement staff training programs and ensure compliance with company policies
  • Conduct regular reviews of work procedures and operational processes to identify opportunities for improvement and enhance service, performance, and safety
  • Manage labor and profit loss to optimize business results

What We Offer: Competitive compensation and benefits package, opportunities for professional growth and development, and a dynamic work environment that values teamwork and excellence.