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Assistant General Manager
1 month ago
We are seeking an experienced Assistant General Manager to join our team at Residence Inn by Marriott Buffalo Downtown. As a key member of our management team, you will be responsible for assisting the General Manager in providing leadership, guidance, and support to our team, while fostering our company culture and values.
Key Responsibilities:- Oversee facility operations in the absence of the General Manager, including guest services, housekeeping, maintenance, sales, food and beverage, and human resources.
- Manage front office operations and supervise directly the front desk and food and beverage staff.
- Resolve guest concerns while maintaining high franchise Guest Service scores.
- Foster a positive, cooperative work environment between staff and management.
- Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding, and coaching employees; planning, assigning, directing work, addressing complaints, and resolving concerns.
- Work along hotel staff and be available according to hotel needs, including weekends, holidays, and different shifts if required.
- Perform administrative tasks such as reporting, inventories, accounting processes, and more.
- Two years of related management experience and hotel brand knowledge.
- Extensive experience with rooms, housekeeping, and food and beverage.
- Ability to work flexible schedules.
- Working knowledge of hotel operations, including security and safety programs, personnel relations, quality assurance programs, and long-range planning.
- Bachelor's degree in hotel management, business, or a related field, or an equivalent combination of education and experience.
- Expertise in standard hotel management systems.
- Hands-on leadership.
- Valid driver's license.
- Competitive compensation plans and other benefits and perks.
- Weekly pay.
- Paid vacation, sick days, and holidays.
- Medical, dental, vision insurance.
- 401K Retirement plan with company match.
- Travel discounts on our branded properties.
- Career growth opportunities.
The salary range for this position is $59,000 to $64,000 annually. We are an equal opportunity employer and value our associates with competitive compensation plans and other benefits and perks.
