Guest Services Representative
2 weeks ago
Location
Fayetteville, NC
Position Summary
As a Guest Services Representative at Fitness Connection, you will play a crucial role in shaping the experiences of our members and visitors on a daily basis. Our front desk team is the heartbeat of our club, fostering an energetic and welcoming atmosphere that Fitness Connection is renowned for. Your enthusiasm, dedication, and commitment to serving others make you an ideal fit for this rewarding position.
Key Responsibilities
Front Desk Engagement:
- Prioritize connections with members and guests, ensuring each individual receives a warm greeting and a sincere farewell.
- Engage all members and guests with friendly interactions.
- Check in members efficiently, adhering to established procedures.
- Register guests accurately and promptly.
- Answer phone calls swiftly, using appropriate communication standards.
- Direct inquiries to the correct personnel in a professional manner.
- Act as the primary point of contact and information center.
- Promote and sell beverages, nutritional products, and merchandise.
- Achieve or surpass daily and monthly sales targets.
- Maintain and organize retail displays as necessary.
- Gain knowledge about the products available at the location.
- Ensure the retail area is tidy and well-monitored throughout your shift.
- Utilize point-of-sale systems and follow cash handling protocols accurately.
- Handle member and guest check-ins and address basic account inquiries.
- Monitor check-ins to identify overdue accounts and collect outstanding balances.
- Update member information and escalate issues to management when necessary.
- Keep the front desk and entrance area organized and presentable.
- Perform opening and closing tasks as required.
- Conduct regular cleaning routines throughout the club.
- Report incidents promptly and maintain a positive rapport with the club team.
- Support fellow team members in achieving collective goals.
- Adhere to all company policies and guidelines.
- High School Diploma or GED preferred.
- Previous experience in customer service or hospitality is advantageous.
- Ability to comprehend, follow, and convey verbal and written instructions.
- Fluency in English, both spoken and written; additional language skills are a plus.
- Physical requirements include various activities such as bending, squatting, and lifting up to 50 pounds.
Fitness Connection is a comprehensive health club dedicated to providing an exceptional fitness experience to all members, including those in underserved communities. With over 40 locations across multiple states, we strive to change lives by making healthier lifestyles more accessible. Our facilities offer a range of amenities, including group classes, specialized fitness studios, training areas, and family-friendly spaces.
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