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Insurance Customer Service Representative

2 months ago

Fayetteville, North Carolina, United States Warren Insurance Group Full time
Job Overview

Warren Insurance Group is seeking a skilled professional to join our team as a Commercial Lines Customer Service Representative. This role is responsible for building and maintaining strong relationships with clients by providing exceptional service and support.

Key Responsibilities
  • Client Service
    • Provide timely and professional assistance to clients regarding policy updates, payments, and inquiries.
    • Respond to customer calls and correspondence regarding new or existing insurance policies.
  • Policy Management
    • Support the Commercial Lines team in reviewing existing policies, evaluating liability limits and exposures, and identifying additional coverage needs.
    • Collaborate with team members to bind renewals and maintain accurate records of customer interactions.
  • Administrative Support
    • Perform administrative tasks as needed, including answering phones, opening mail, and greeting visitors.
    • Assist with data entry and record-keeping in our agency management system.
  • Qualifications and Skills
    • Hold an NC insurance license or be willing to obtain one within the first eight months of employment.
    • Demonstrate strong customer focus, excellent communication skills, and a strong sense of urgency.
    • Have strong organizational, multi-tasking, and time management skills.
    • Be proficient in technology and computer systems, including agency management systems and carrier website navigation.