Customer Service Coordinator

1 day ago


Redmond, Washington, United States Pearce Heating & AC Inc Full time
Job Overview

We are seeking an experienced Customer Service Coordinator to join our team at Pearce Heating & AC Inc. The ideal candidate will have a strong background in customer service and be able to work in a fast-paced call center environment.

Salary: $45,000 - $60,000 per year, depending on experience.

Responsibilities
  • Answer incoming customer calls and respond to inquiries
  • Schedule appointments for customers through our Service Titan program
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Filing and printing forms for technicians

Requirements:

  • Previous experience in customer service or sales
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills


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