Customer Service Ambassador

2 days ago


Redmond, Washington, United States Heidelberg Materials US, Inc. Full time

About Us

Heidelberg Materials US, Inc. is a leading provider of building materials in North America.

We operate over 450 locations across the U.S. and Canada, employing approximately 9,000 people.

What You'll Be Doing

  • Provide timely and professional customer support via phone, email, and chat.
  • Effectively resolve customer issues and complaints.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to enhance customer service processes.
  • Offer product and service information to customers.

What Are We Looking For

  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities.
  • Ability to handle multiple tasks and prioritize effectively.
  • Proficiency in using customer service software and tools.
  • Commitment to delivering high-quality customer service.

Work Environment

Our team works in a dynamic and supportive environment.

The role involves working in an office setting with standard office equipment and technology.

Flexibility in working hours may be required to accommodate different time zones and customer needs.

**Compensation Package**

  • $53,560 - $66,053 per year (dependent on location).

**Benefits**

  • 401(k) retirement savings plan with an automatic company contribution as well as matching contributions.
  • Medical, Dental, and Vision along with Prescription Drug Benefits.
  • Health Savings Account (HSA), Health Reimbursement Account (HRA), and Flexible Spending Account (FSA).
  • AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance.
  • Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave, and 10 Paid Holidays.


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