Food Outlet Operations Manager

2 days ago

SaintDizierlesDomaines, Nouvelle-Aquitaine, United States Great Wolf Lodge Full time

Job Summary

The Food Outlet Supervisor at Great Wolf Lodge is a leadership role that brings joy to families through involvement in daily food outlet and lodge operations. This critical position executes on business requirements, supports the food and beverage team, and interacts with guests and pack members to enhance their experience and maximize profitability.

Key Responsibilities

  • Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments.
  • Assists with the overall operation of the restaurant(s), including Point of Sale transactions, expediting, re-stocking, and ensuring staff breaks.
  • Ensures that outlets are sanitized, cleaned, stocked, and set up correctly at the start of and throughout the shift, while adhering to sanitation, safety, and alcohol beverage control policies.
  • Provides coaching, encouragement, and recognition to pack members regularly.
  • Understands and champions Great Wolf policies and procedures, collaborating with Department and Lodge leadership in performance management of the department and its Pack Members.
  • Responds to pack/guest concerns and escalates to leadership as appropriate.
  • Understands and participates in scheduling of staff, execution of labor management, and forecasting.
  • Provides supervisory and administrative support for food and beverage operations, including scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties, and personnel-related matters.
  • Performs daily audits per procedure to ensure optimal operation to standards.
  • Conducts daily stand-up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members.
  • Monitors performance of staff, providing real-time feedback and coaching.
  • Participates in recruitment process and selection of talent for the F&B staff.
  • Partners with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS.
  • Participates in pack performance management, including employee reviews, corrective action, investigations, conflict resolution, etc.
  • Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair.
  • Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations, including Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs.

Requirements

  • High School diploma or GED.
  • Minimum of 1 year experience in a food service leadership capacity.
  • Minimum of 1 year experience utilizing Point-of-Sale (POS) technology.
  • Experience with Microsoft Office and general software systems; proficiency in Excel, Word, and Outlook.
  • Demonstrated customer service, conflict resolution, employee engagement, retention, and team building skills.
  • Basic math skills (addition, subtraction, etc.) as they apply to cash handling.
  • Proficient in both written and spoken English.
  • Ability to work flexible schedule, including nights, weekends, and holidays as needed.

Preferred Qualifications

  • Associates degree or higher in hospitality or related field.
  • Prior experience with Micros POS.
  • Serve-Safe and/or TIPS certification.
  • Previous hotel experience, preferably in a large family resort or hotel.

Physical Requirements

  • Able to lift up to 30lbs.
  • Able to bend, stretch, and twist.
  • Able to stand and walk for long periods of time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  • Attractions Operations Specialist

    6 days ago

    Saint-Dizier-les-Domaines, Nouvelle-Aquitaine, United States Great Wolf Lodge Full time

    Compensation:$13 per hourAt Great Wolf Lodge, theAttractions Operations Specialistis responsible for overseeing various attractions within the lodge, which may include theArcade, Ropes Course, MagiQuest, Moonstone Mine sluice, Bowling, Rock Wall,and other entertainment options within the Family Entertainment Center. This role is crucial in ensuring guest...

  • Customer Service Representative

    1 week ago

    Saint-Dizier-les-Domaines, Nouvelle-Aquitaine, United States Great Wolf Lodge Full time

    Job Summary:We are seeking a highly motivated and customer-focused Retail Attendant to join our team at Great Wolf Lodge. As a Retail Attendant, you will play a key role in providing exceptional customer service and ensuring a seamless shopping experience for our guests.Key Responsibilities:Customer Service: Communicate with guests to assist in purchasing...

  • Housekeeping Operations Manager

    10 hours ago

    Saint-Dizier-les-Domaines, Nouvelle-Aquitaine, United States MasterCorp, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at MasterCorp, Inc. As a key member of our resort housekeeping team, you will be responsible for leading a team of housekeeping professionals and ensuring that our resort locations across the U.S. maintain the highest standards of cleanliness and...

  • Bakery Operations Supervisor

    2 weeks ago

    Saint-Dizier-les-Domaines, Nouvelle-Aquitaine, United States The Fresh Market Inc Full time

    The Fresh Market & YouOur mission is to elevate everyday dining experiences for our guests, and we are seeking a dedicated team member who will contribute to achieving this goal.Benefits of Joining The Fresh Market Team- Team Member discount of 30%- Early Earn Wage Access (access up to 50% of your earned wages on-demand per pay period)- 401K contribution and...

  • Bakery Operations Supervisor

    2 weeks ago

    Saint-Dizier-les-Domaines, Nouvelle-Aquitaine, United States The Fresh Market Inc Full time

    The Fresh Market & YouOur mission is to elevate everyday dining experiences for our guests, and we are seeking a dedicated team member who will contribute to this mission.Benefits of Joining The Fresh Market Team- Team Member discount of 30%- Early Earn Wage Access (access up to 50% (max $500) of your earned wages on-demand per pay period)- 401K contribution...

  • Bakery Operations Supervisor

    2 weeks ago

    Saint-Dizier-les-Domaines, Nouvelle-Aquitaine, United States The Fresh Market Inc Full time

    The Fresh Market & You Our mission is to elevate everyday dining experiences for our guests, and we are seeking a dedicated team member who will help us fulfill this mission.Benefits of Joining The Fresh Market Team- Team Member discount of 30%- Early Earn Wage Access (Access up to 50% (max $500) of your earned wages on-demand per pay period)- 401K...

  • Facilities Operations Coordinator

    2 weeks ago

    Saint-Dizier-les-Domaines, Nouvelle-Aquitaine, United States Daily Management Inc Full time

    Job OverviewPosition Title: Maintenance DispatcherCompany: Daily Management IncDepartment: MaintenanceReports To: Chief EngineerPosition Summary:The Maintenance Dispatcher plays a crucial role in ensuring efficient operations within the maintenance department. This position is responsible for coordinating maintenance requests and ensuring that all tasks are...

  • Facilities Operations Coordinator

    2 weeks ago

    Saint-Dizier-les-Domaines, Nouvelle-Aquitaine, United States Daily Management Inc Full time

    Job OverviewPosition Title: Maintenance DispatcherCompany: Daily Management, Inc.Department: MaintenanceFLSA Status: Non-ExemptReports To: Chief EngineerPosition Summary:The Maintenance Dispatcher plays a crucial role in ensuring efficient operations within the maintenance department. This position involves direct reporting to the Chief Engineer and is...

  • Facilities Operations Coordinator

    2 weeks ago

    Saint-Dizier-les-Domaines, Nouvelle-Aquitaine, United States Daily Management Inc Full time

    Job OverviewPosition Title: Maintenance DispatcherCompany: Daily Management, Inc.Department: MaintenanceFLSA Status: Non-ExemptReports To: Chief EngineerPosition Summary:The Maintenance Dispatcher plays a crucial role in ensuring the smooth operation of maintenance services. This position involves direct reporting to the Chief Engineer and encompasses a...

  • Property Manager

    6 days ago

    Saint-Dizier-les-Domaines, Nouvelle-Aquitaine, United States SANDHURST APARTMENT MANAGEMENT Full time

    Job DescriptionSandhurst Apartment Management is seeking a highly skilled Property Manager to join our team. As a Property Manager, you will be responsible for overseeing the day-to-day operations of one of our distinctive apartment communities.Key Responsibilities:Leadership and Team Management: Manage a high-quality team through effective recruiting,...

  • Prep Cook

    11 hours ago

    Saint-Dizier-les-Domaines, Nouvelle-Aquitaine, United States Bonefish Grill Full time

    Job SummaryWe are seeking a skilled Prep Cook to join our team at Bonefish Grill. As a key member of our kitchen staff, you will be responsible for ensuring the highest standards of food preparation and presentation.Key ResponsibilitiesAdhere to strict recipe standards to ensure consistency and quality in our dishes.Maintain a clean and safe working...

  • Site Management Leader

    2 weeks ago

    Saint-Dizier-les-Domaines, Nouvelle-Aquitaine, United States Rock Solid Janitorial, Inc. Full time

    Job OverviewCompany: Rock Solid Janitorial, Inc.Position: Area Team Lead - Full-Time/HourlyReporting To: Operations ManagerRole Summary:The Area Team Lead plays a crucial role in our operational framework, contributing to the overall success of our services. This position involves guiding teams through established protocols while promoting the mission of the...

  • Kitchen Sanitation Associate

    2 weeks ago

    Saint-Dizier-les-Domaines, Nouvelle-Aquitaine, United States Great Wolf Lodge Full time

    Compensation: $14.50 per hour At Great Wolf Lodge, the Kitchen Sanitation Associate plays a vital role in the overall dining experience, ensuring that our guests enjoy a clean and welcoming atmosphere. This position is essential for maintaining the cleanliness and operational efficiency of our kitchen.Join Our Team:Career Advancement: A fantastic opportunity...

  • Retail Department Manager

    4 days ago

    Saint-Dizier-les-Domaines, Nouvelle-Aquitaine, United States Marshalls Full time

    Job SummaryWe are seeking a highly motivated and experienced Retail Department Supervisor to join our team at Marshalls. As a key member of our store leadership team, you will be responsible for promoting an excellent customer experience, overseeing a team of Associates, and ensuring the smooth operation of our front-of-store operations.Key...

  • Inpatient Case Manager RN

    5 days ago

    Saint-Dizier-les-Domaines, Nouvelle-Aquitaine, United States Sentara Healthcare Full time

    Job SummarySentara Healthcare is seeking a highly skilled Inpatient Case Manager RN to join our team. As a key member of our healthcare organization, you will be responsible for providing medical social work services to patients receiving care in the hospital setting.Key ResponsibilitiesAssess the social, psychological, cultural, environmental, and financial...

  • Culinary Team Member

    2 weeks ago

    Saint-Dizier-les-Domaines, Nouvelle-Aquitaine, United States Great Wolf Lodge Full time

    Compensation: $16.50 per hour At Great Wolf Lodge, the Culinary Team Member thrives in a dynamic and vibrant setting, committed to delivering exceptional hospitality. This role involves preparing meals for guests while adhering to the highest culinary standards, ensuring top-notch meal quality and guest satisfaction.We are hiring for full-time, part-time,...

  • Catering Team Member

    6 days ago

    Saint-Dizier-les-Domaines, Nouvelle-Aquitaine, United States Baker's Crust Artisan Kitchen Full time

    Job SummaryBaker's Crust Artisan Kitchen is seeking a highly organized and communicative Catering Assistant to join our team. As a Catering Assistant, you will be responsible for coordinating and executing catering orders, building relationships with clients, and driving business growth.Key Responsibilities:Coordinate catering orders and ensure timely...

  • Inpatient Case Manager RN

    6 days ago

    Saint-Dizier-les-Domaines, Nouvelle-Aquitaine, United States Sentara Healthcare Full time

    Job SummarySentara Regional Resource Pool is seeking an Inpatient Case Manager, RN to join our team. As a key member of our healthcare organization, you will be responsible for providing medical social work services to patients receiving care in the hospital setting.Key ResponsibilitiesAssess the social, psychological, cultural, environmental, and financial...

  • Field Team Coordinator

    2 weeks ago

    Saint-Dizier-les-Domaines, Nouvelle-Aquitaine, United States Rock Solid Janitorial, Inc. Full time

    Job OverviewCompany: Rock Solid Janitorial, Inc.Position: Area Team Lead - Full-Time/HourlyReporting To: Operations ManagerPosition Summary:The Area Team Lead plays a crucial role in supporting the operational framework of our organization. This individual is responsible for ensuring that established procedures are effectively utilized while promoting the...

  • Experience the Thrill of Attractions Entertainment

    3 days ago

    Saint-Dizier-les-Domaines, Nouvelle-Aquitaine, United States Great Wolf Lodge Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Attractions Attendant to join our team at Great Wolf Lodge. As an Attractions Attendant, you will be responsible for ensuring the highest level of customer satisfaction and safety while participating in attractions entertainment.Key ResponsibilitiesCommunicate with guests for transactions, to...