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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused Retail Attendant to join our team at Great Wolf Lodge. As a Retail Attendant, you will play a key role in providing exceptional customer service and ensuring a seamless shopping experience for our guests.
Key Responsibilities:
- Customer Service: Communicate with guests to assist in purchasing decisions, provide outstanding customer service, and engage in suggestive selling.
- Merchandising and Operations: Ensure the daily operation of the retail outlet adheres to operating procedure guidelines, assist in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing.
- Cash Handling and Reporting: Perform cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting.
- Store Maintenance: Ensure the retail outlet adheres to the highest standards of cleanliness, presentation, and service.
Requirements:
- Education and Experience: Some High School education or equivalent, flexibility regarding scheduling based on business demands, and experience utilizing basic math skills with ability to add, subtract, multiply, and divide.
- Skills and Qualifications: Proven customer service skills and communication skills, ability to read and interpret English language manuals relating to safety, operations, and procedures, and successful completion of a criminal background and drug screen.
Preferred Qualifications:
- Previous Experience: Previous experience demonstrating strong customer service, ability to multi-task and prioritize a variety of tasks with minimal direction, and previous experience with cash transactions and Point of Sale systems.
- Teamwork and Physical Requirements: Proven teamwork skills, enthusiastic and energetic, and ability to lift up to 30 lbs., sit and/or stand for long periods of time, bend, stretch, and twist.
