Housekeeping Operations Manager

11 hours ago

SaintDizierlesDomaines, Nouvelle-Aquitaine, United States MasterCorp, Inc. Full time
About the Role

We are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at MasterCorp, Inc. As a key member of our resort housekeeping team, you will be responsible for leading a team of housekeeping professionals and ensuring that our resort locations across the U.S. maintain the highest standards of cleanliness and customer satisfaction.

Key Responsibilities
  • Exemplify a sense of urgency with housekeeping staff to ensure all units are turned over on time.
  • Direct the work of Housekeepers, Housemen, and Supervisors to ensure efficient and effective housekeeping operations.
  • Assist in training new Housekeepers on our 7-Step Processes and coach housekeepers to reach productivity standards.
  • Conduct weekly report cards for housekeeping staff and conduct weekly MSI reports of Supervisors to ensure accountability and performance.
  • Inspect clean rooms to ensure that quality standards are met and retrieve housekeepers to address any areas that need to be re-cleaned.
  • Participate in on-boarding or training new hires at the direction of the EH or AEH and provide feedback to the EH and AEH regarding under-performing team members.
  • Conduct inventory counts to determine inventory needs and submit purchase requests, unload inventory, and maintain clean and organized storage areas.
  • Report unit maintenance issues and maintain vehicle maintenance logs.
Requirements
  • Minimum two years of progressive responsibility as Supervisor/Lead Supervisor within MasterCorp or equivalent housekeeping leadership experience.
  • A proven track record of driving strong performance and customer satisfaction.
  • Customer service savvy and proficient in planning, organizing, scheduling, maintaining budget standards, conducting inventories, and placing purchase orders.
  • Resourceful in recruiting and training of staff and applied verbal and written communications.
  • Bi-lingual English/Spanish a plus.
  • This role requires a valid Driver's License to be eligible for hire.
What We Offer
  • Attractive compensation package.
  • 100% vested 401(k) programs with company match.
  • Medical/Dental coverage and prescription drug program.
  • Wellness benefits.
  • Life and disability coverage.
  • Health and dependent-care spending accounts.
  • Performance-based quarterly and annual bonuses.
  • Training at MasterCorp University and online courses.
  • Paid time off.
  • Cell Phone Allowance.

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