Pharmacy Care Associate Technician
2 weeks ago
Sign-On Bonus: $1,000 for external applicants.
Optum is a leading global organization dedicated to enhancing health outcomes through innovative technology and comprehensive care solutions. Our mission is to empower individuals to lead healthier lives. In this role, you will contribute to our commitment to health equity and community well-being.
The Associate Pharmacy Care Technician plays a crucial role in improving medication adherence and quality metrics by making proactive outbound calls to members and healthcare providers. Key responsibilities include:
- Conducting a high volume of outbound communications to address medication non-compliance, schedule pharmacy consultations, and gather essential follow-up information.
- Documenting accurate details from interactions in member and provider records.
- Reviewing claims documentation to ensure proper billing and support for contracted pharmacies.
- Providing assistance to internal teams and providers regarding Medicare drug-related inquiries.
- Engaging in pharmacy quality improvement initiatives.
- Maintaining confidentiality while collecting and managing eligibility information.
- Timely entry of applications to meet eligibility deadlines.
- Exhibiting strong communication skills to deliver precise information to members.
- Requesting additional information as needed to complete applications.
- Adhering to established schedules and quality standards.
- Following all policies and procedures related to the Medical Assistance Program.
- Utilizing fine motor skills for office equipment operation.
- Comprehending and executing verbal and written instructions.
In this position, you will be recognized for your contributions in a challenging environment that fosters professional growth and development. Requirements include:
- Active and unrestricted Pharmacy Technician license in Texas.
- National Pharmacy Technician Certification (CPhT).
- Minimum of 1 year experience in a pharmacy setting.
- Basic understanding of Medicare Part D, including pharmacy record review and claims processing.
- Familiarity with HIPAA Privacy and Security Rules.
- Proficiency in Microsoft Office and effective written communication skills.
- Bilingual abilities are a plus.
- Advanced knowledge of NCPDP and prescription drug claims.
- Understanding of Medicare Part B and Part D coverage guidelines.
At Optum, we are committed to creating a diverse and inclusive workplace. We are an Equal Employment Opportunity / Affirmative Action employer, ensuring that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We maintain a drug-free workplace.
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