HVAC Sales Representative

7 days ago

Kansas City, Missouri, United States Daikin Full time
Job Title: HVAC Sales Representative

Daikin Comfort Technologies Distribution, Inc. is seeking a skilled and professional individual to join our team as an HVAC Sales Representative. As a key member of our branch operations group, you will be responsible for selling our products and services to prospective and established customers.

Key Responsibilities:
  • Sell Daikin products and services to customers through face-to-face interactions, phone calls, and email communication.
  • Collaborate with Regional Manager or Branch Manager to drive territory coverage and maintain positive dealer relationships.
  • Provide excellent customer service and support to ensure customer satisfaction.
  • Execute all aspects of the sales function, including order processing, purchase orders, payment processing, quotes, and delivery dates.
  • Recommend alternate products based on cost, availability, or specifications as needed.
  • Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
  • Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
  • Generate new and repeat sales by providing product and technical information in a timely manner.
  • Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
  • Provide accurate information regarding availability of in-stock items.
  • Assist customers with warranties and returns.
  • Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies.
  • Coordinate problem resolution with appropriate departments.
  • Maintain records and prepare reports on sales activities.
Requirements:
  • 1-3 years of progressive sales experience.
  • High School diploma or GED equivalent, some college preferred.
  • Knowledge of HVAC equipment/products is preferred.
  • General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of database applications.
  • Effective and high-quality customer service/relationship management skills via walk-ins, phone, and email.
  • Positive, professional attitude, handling difficult customers with ability to diffuse negative situations.
  • Good phone etiquette and email etiquette.
  • Ability to deal with high-volume customer traffic.
  • Effective verbal skills - must be able to explain fairly technical parts of information clearly.
  • Written skills - must be able to effectively and timely communicate via email with customers and accurately input orders.
  • Effective organizational skills and time management skills including ability to prioritize and multi-task.
  • High level of attention to detail and accuracy.
  • Ability to establish positive working relationships with internal and external customers and employees.
  • Ability to use good judgment and strong work ethics and integrity on the job.
  • Ability to understand and follow procedures, work instructions, and company policies.
What We Offer:
  • Benefits are effective on day one for all full-time direct hires.
  • Training programs are available to help guide team members and develop new skills.
  • Growth Opportunities - there are immense opportunities to grow your career.
  • You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Daikin Comfort Technologies Distribution, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all employees feel valued and supported.

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