HVAC Sales Representative

2 days ago


Kansas City, Missouri, United States Daikin Full time
About the Role

Daikin Comfort Technologies Distribution, Inc. is seeking a skilled and professional individual to join our team as an HVAC CSR/Inside Sales Representative. As a key member of our branch operations group, you will be responsible for selling our organization's products and services to prospective and established customers. Your primary focus will be on providing exceptional customer service, handling customer inquiries, and ensuring a smooth and efficient sales process.

Key Responsibilities
  • Provide top-notch customer service via face-to-face interactions, phone calls, and emails.
  • Collaborate with Regional Manager or Branch Manager to drive territory coverage and maintain positive dealer relationships.
  • Stay up-to-date with the organization's policies, procedures, practices, products, and services.
  • Recommend alternate products based on cost, availability, or specifications as needed.
  • Generate new and repeat sales by providing timely product and technical information.
  • Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
  • Assist customers with warranties and returns.
  • Work with the Branch Manager to resolve problems and ensure customer satisfaction.
  • Maintain accurate records and prepare reports on sales activities.
Requirements
  • 1-3 years of progressive sales experience.
  • High School diploma or GED equivalent, some college preferred.
  • Knowledge of HVAC equipment/products is preferred.
  • Effective customer service and relationship management skills.
  • Positive, professional attitude and ability to handle difficult customers.
  • Good phone etiquette and email etiquette.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
About Us

Daikin Comfort Technologies Distribution, Inc. is a global company with a family of brands backed by Daikin Industries, Ltd. We offer a range of benefits, including training programs, growth opportunities, and a positive work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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