Wendy's Restaurant Manager

24 hours ago

Oceanside, California, United States WKS Restaurant Group Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our Wendy's restaurant team. As a General Manager, you will be responsible for overseeing the daily operations of the restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Manage sales goals versus budget and prior year
  • Execute national and local marketing programs and new product roll-outs
  • Develop and implement plans to resolve unfavorable trends and enhance sales
  • Communicate sales performance and anticipated variances to District Manager and store management team
  • Manage profit goals versus budget and prior year
  • Manage food, labor, and paper costs and other controllable expenses
  • Manage costs by monitoring crew prep, production, and procedures execution
  • Track waste levels using established procedures and monitoring crew position procedures
  • Develop and implement plans to resolve unfavorable trends and enhance profits
  • Communicate profitability performance and anticipated variances to DM and store management team
  • Ensure the execution of the restaurant's overall Human Resources programs
  • Process crew applications and set up interviews, checks references
  • Maintain an ongoing system for the recruitment, development, recognition, and retention of store management and crew
  • Manage subordinate store management and crew employees in a manner which maximizes retention and contributes towards achievement of turnover goals
  • Utilize approved interviewing tools to identify qualified applicants who positively reflect Wendy's image
  • Manage and resolve performance issues with subordinate managers and crew including counseling and disciplining employees using consistent practices and following company policies and state & federal laws
  • Ensure proper staffing levels are achieved
  • Interviews and hires crew to ensure adequate coverage
  • Conducts quality, timely performance feedback and performance appraisals for store management & crew
  • Oversees and participates in providing quality, timely performance feedback and performance appraisals for crew & subordinate management
  • Serves as a role model, trains and coaches store managers in leadership, problem-solving, and other management skills
  • Ensures compliance with all federal, state, and local employment laws
  • Maintains a work environment in which employees are treated with respect and dignity
  • Follows all company policies & procedures
  • Achieves and maintains Sparkle certification through the execution of Quality, Service, and Cleanliness standards
  • Trains and executes all food safety procedures and ensures compliance with Health Department regulations
  • Monitors product quality during shift by talking with customers during walk-through
  • Monitors product quality by managing crew performance and providing feedback
  • Interacts with customers and ensures a timely resolution of all customer complaints
  • Tracks service times and determines efficiency; takes corrective action with management staff and crew as necessary
  • Provides proper training and development in compliance with the Company's standards
  • Conducts timely and quality store orientations for managers and crew
  • Utilizes Crew Orientation and WE Learn Training system on a daily basis or as instructed
  • Communicates and trains on operations changes and new products to managers and crew
  • Assists with new Assistant Manager training
  • Audits and reviews systems, checklists, and work habits to ensure store personnel are demonstrating desired behaviors
  • Evaluates high-performing crew to be considered as potential Crew Leaders or Shift Managers
  • Ensures safety training is conducted for all employees every period
  • Provides priorities and task assignments to crew to accomplish store goals
  • Ensures store compliance with Company operating policies and procedures
  • Works with DM to establish store priorities and develops and executes store plans
  • Evaluates store performance, receives and incorporates feedback from store inspections, and implements action plans to improve store ratings
  • Conducts regular managers meetings to communicate and reinforce priorities
  • Utilizes approved uniform program
  • Controls
  • Ensures execution of Company policies and procedures for the control of cash, property, product, and equipment
  • Identifies and resolves potential security issues
  • Ensures cash, food, labor, and wage guidelines are met
  • Manages store inventory (e.g., counts, levels, targets, waste, etc.)
  • Trains and monitors crew in cash and product inventory controls
  • Maintains safe working conditions by taking actions to prevent accidents
  • Administrative
  • Completes all administrative requirements and reports
  • Writes crew schedule to meet plans and objectives of unit manager
  • Manages employee files and payroll records in accordance with Company policies
  • Reports all accidents promptly and accurately
  • Performs all other job-related duties as may be assigned or required
Requirements
  • Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Within 90 days of hire or promotion into position, must attend GM Core class and Crew Interviewing Workshop
  • Must be Serve-Safe Certified
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The General Manager must be able to stand for long periods without a break, and be able to travel to the bank, other restaurants, Area Office, etc.

The noise level in the work environment is usually moderate.

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