Frame Repair Supervisor

4 weeks ago


Peoria, Illinois, United States Maui Jim Full time
Job Summary

Maui Jim is seeking a skilled Frame Repair Supervisor to join our team. As a key member of our Repair Department, you will be responsible for supervising, coordinating, and motivating a team of repair technicians to deliver exceptional service and quality repairs.

Key Responsibilities
  • Supervise and coordinate the activities of the Repair Department to ensure timely and accurate completion of repairs.
  • Lead and motivate a team of repair technicians to achieve high levels of productivity and quality.
  • Develop and implement process improvements to increase efficiency and reduce costs.
  • Monitor and analyze repair production to identify areas for improvement.
  • Provide training and coaching to repair technicians to ensure they have the skills and knowledge needed to perform their jobs effectively.
  • Resolve customer complaints and issues in a professional and timely manner.
  • Track and monitor attendance, vacations, and overtime for repair department staff.
  • Compose and deliver employee performance reviews.
Requirements
  • Minimum 2 years supervisory experience in a repair or customer service environment.
  • 2 years hands-on experience in frames repair.
  • High school graduate or equivalent.
Preferred Qualifications
  • Extensive training in frames repair.
  • Two years minimum supervisory experience.
Skills and Abilities
  • Ability to lead and motivate a team.
  • Excellent customer service skills.
  • Ability to work independently and as part of a team.
  • Dependable, responsible, and high integrity.
  • Excellent verbal and written communication skills.
  • Microcomputer experience, including Microsoft Excel and Word.
  • Strong business and organizational skills.
  • Software experience.
  • Ability to evaluate and repair sunglasses.


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