Frame Repair Supervisor

11 hours ago


Peoria, Illinois, United States Maui Jim Full time
Job Summary

Maui Jim is seeking a skilled Frame Repair Supervisor to join our team. As a key member of our Repair Department, you will be responsible for leading a team of repair technicians to deliver exceptional customer service and repair sunglass products to the highest standards.

Key Responsibilities
  • Supervise and coordinate the activities of the Repair Department to ensure timely and accurate repair of sunglass products.
  • Provide training and development opportunities to team members to enhance their skills and knowledge.
  • Monitor and analyze repair production, identifying areas for improvement and implementing process changes as needed.
  • Develop and implement quality control programs to ensure high-quality repairs.
  • Coordinate staffing schedules and manage attendance records.
  • Resolve customer complaints and provide excellent customer service.
Requirements
  • Minimum 2 years supervisory experience in a repair or customer service environment.
  • 2 years hands-on experience in frames repair.
  • High school graduate or equivalent.
  • Ability to lead a team, provide excellent customer service, and work independently.
  • Strong business and organizational skills, including Microsoft Excel and Word.
Working Conditions

This is a 1st shift position, Monday - Friday, 6:30 AM - 3:00 PM.



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