Customer Service Representative
1 week ago
Job Description
We are seeking a highly motivated and customer-focused Cashier to join our team at Food Lion. As a key member of our front-end staff, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.
Key Responsibilities:
- Provide prompt, accurate, and friendly service to customers, engaging them to create a positive shopping experience
- Greet each customer and use their name whenever possible
- Unload customers' groceries from cart to belt-unload items for ease of bagging
- Check the bottom of every cart and under all baby seats for items before completing an order
- Follow correct bagging procedures for the correct use of bags by type
- Scan customers' order and handle the payment transaction, per standard practice
- Avoid personal conversations with other associates when customers are present
- Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers
- Follow procedures for refunds and error correction
- Maintain accurate cash control
- Follow procedures and perform overrides
- Identify customers needing assistance and offer to take the customer's order to their car
- Maintain alertness and call for assistance when needed to service customers per service standards
- Check prices quickly and accurately
- Be courteous and helpful to other associates
- Wear the Food Lion uniform with apron, complete with name badge, when on duty, and have a neat and clean appearance while adhering to the Food Lion dress code
- Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
- Ensure work station and front end area of the store has a neat and clean presentation
- Report any register malfunction to the Customer Service Manager or MOD
- Ensure the MVP savings center KIOSK is filled with paper and properly working
- Adhere to all company guidelines, policies, and standard practices
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Notify QA of any cleaning issues or maintenance required on front end
- Successfully complete computer-based training (CBT) and training aid courses
- Perform all other duties as assigned
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