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Customer Support Specialist

2 months ago


Auburn, Alabama, United States PI Physik Instrumente, LP Full time
Customer Support / Order Processing Specialist

PI Physik Instrumente, LP is seeking a highly skilled and detail-oriented Customer Support / Order Processing Specialist to join our team in Auburn, MA.

Key Responsibilities:

  • Serve as the primary point of contact with PI's customers, providing exceptional support and resolving issues in a timely manner.
  • Process customer PO's and manage the order fulfillment process from order intake through delivery, ensuring seamless coordination with sales, operations, finance, and logistics teams.
  • Enter and manage all customer and order data in our company's ERP system, maintaining accurate and up-to-date records.

Requirements:

  • Associates Degree required, Bachelors Degree preferred.
  • 2-5 years of experience working in inside sales, customer service, or sales support.
  • Excellent verbal and written communication skills, with the ability to interact with diverse stakeholders.
  • Demonstrated proficiency using Microsoft Office, Word, Excel, and Windows.
  • Strong team work ethic and a passion for delivering exceptional customer service.

What We Offer:

  • Competitive salary and benefits package, including Blue Cross Blue Shield of MA PPO medical plan with HSA, dental and vision insurance, LTD & Life insurance, and 401k with a generous company match.
  • Opportunity to work with a world leader in high precision positioning systems and contribute to the success of a dynamic and innovative company.

PI Physik Instrumente, LP is an Equal Employment Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to creating a diverse and inclusive work environment and welcome applications from qualified candidates.