IT Support Specialist
4 weeks ago
Auburn, AL USA
- Provide technical support for Windows OS and Microsoft Office Suite in an enterprise environment, interacting directly with end-users.
- Possess preferred industry certifications, including CompTIA, Microsoft, Cisco, DELL, and others.
- Perform maintenance, analysis, troubleshooting, and repair of computer systems, hardware, and peripherals.
- Offer desktop and network support services.
- Set up, configure, and add all hardware components.
- Assist corporate desk-side support technicians with large-scale migrations.
- Document, maintain, upgrade, or replace hardware and software systems.
- Manage user account information, including rights, security, and systems groups.
- Train employees, identify, analyze, and repair product failures, order and replace parts as needed.
- Recommend products or services that best fit customers' needs.
- Perform imaging and image recovery tasks.
- Experience in break/fix repairs on desktops and laptops.
- Install and reinstall various software packages and updates.
- Support WiFi and VPN connections, as well as wireless devices.
- Exhibit excellent customer service skills.
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IT Support Specialist
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