IT Support Specialist

4 weeks ago


Auburn, Alabama, United States A3 Solutions, Inc. Full time
Desktop Support Technician

Auburn, AL USA

  • Provide technical support for Windows OS and Microsoft Office Suite in an enterprise environment, interacting directly with end-users.
  • Possess preferred industry certifications, including CompTIA, Microsoft, Cisco, DELL, and others.
  • Perform maintenance, analysis, troubleshooting, and repair of computer systems, hardware, and peripherals.
  • Offer desktop and network support services.
  • Set up, configure, and add all hardware components.
  • Assist corporate desk-side support technicians with large-scale migrations.
  • Document, maintain, upgrade, or replace hardware and software systems.
  • Manage user account information, including rights, security, and systems groups.
  • Train employees, identify, analyze, and repair product failures, order and replace parts as needed.
  • Recommend products or services that best fit customers' needs.
  • Perform imaging and image recovery tasks.
  • Experience in break/fix repairs on desktops and laptops.
  • Install and reinstall various software packages and updates.
  • Support WiFi and VPN connections, as well as wireless devices.
  • Exhibit excellent customer service skills.

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