Customer Support Specialist

3 days ago


Brea, California, United States Radiometer Full time

Company Overview:

Radiometer, a renowned diagnostics company, empowers caregivers to make informed diagnostic decisions. Our innovative solutions improve patient care, and we're proud to be part of the Danaher family.

About the Role

This Service Coordinator position plays a vital role in supporting our Service Organization and customers with administrative service needs. The ideal candidate will have excellent communication skills and experience in customer-facing roles.

Salary and Benefits

The estimated hourly base rate for this role is $24-$26 per hour. This position is eligible for bonus incentives and comprehensive benefits, including paid time off, medical/dental/vision insurance, and 401(k) matching.

Job Description
  • Triage Customer Calls: Respond to customer inquiries, triage calls, and schedule skilled engineers for services like maintenance, installations, and emergency repairs.
  • Coordinate Service Scheduling: Ensure timely invoicing, verify purchase orders, and enter information into CRM and Axapta systems.
Requirements
  • High School Diploma or Equivalent
  • 2+ Years Experience in Customer Service or Coordination
  • Proficient in MS Office Skills (Word, Excel, Outlook)
Bonus Incentives

This role has the potential for bonus incentives, providing an opportunity to earn additional income based on performance.



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