Customer Service Liaison Specialist
5 days ago
We are seeking a Customer Service Liaison Specialist to join our team. In this role, you will be the primary point of contact for clients, providing exceptional service and support to ensure their needs are met.
**Responsibilities:**
- Respond to inbound calls and emails in a timely and professional manner
- Resolve client inquiries and concerns efficiently
- Provide accurate and detailed information about our services and products
- Use critical thinking skills to solve problems and make sound business decisions
- Enter accurate and detailed records of client interactions and actions taken
Requirements:
To be successful in this role, you will need:
- 3-5 years of call center experience preferred
- HVAC & Plumbing Industry experience is a plus
- Ability to talk and type accurately; typing speed of at least 45 wpm
- Dedicated to providing superior client service
- Ability to manage multiple priorities within a fast-paced environment
What We Offer:
As a valued member of our team, you can expect:
- A competitive salary range of $19-$24 USD per hour
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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