Healthcare Customer Support Agent
22 hours ago
Job Title: Healthcare Customer Support Agent
Job Summary
The Avita Pharmacy is seeking a Healthcare Customer Support Agent to provide exceptional customer service and support to patients, healthcare providers, and insurance companies. The ideal candidate will have excellent communication skills, be able to multitask in a fast-paced environment, and maintain confidentiality.
About the Role
- Answer incoming and make outbound calls to patients, case managers, providers, insurance companies, etc.
- Interact courteously with patients and team members to develop and maintain positive, professional relationships
- Initiate contact with the appropriate personnel to obtain information relevant to the inquiry/concern as needed
- Determine and implement the appropriate course of action to resolve any issues and/or coordinate service recovery
- Proactively identify problems, escalate if/when appropriate, and provide effective solutions
- Review customer profiles and coordinate prescription deliveries
- Consistently maintain the privacy and confidentiality of patients' information
- Ensure excellent customer service by demonstrating compassion, collaboration, and resourcefulness
- Maintain a clean, neat, organized, and safe work environment, including HIPAA trash
- Perform other related duties as assigned
- Perform in accordance with company policies and standards
- Embrace and perform in the spirit of the company's core values and goals
Requirements
- High school diploma or GED
- Previous work experience in customer service, call center, and/or healthcare is a plus
- Proficient in English with strong verbal and written communication skills
- Bilingual in Spanish required
- Good working knowledge of Microsoft Office (Word, Excel, Outlook, etc.)
- Strong customer service, interpersonal, and data entry skills
- Must be able to multitask and stay calm and focused in a busy work environment
- Able to maintain a high attention to detail and a high level of confidentiality
- Responsible and reliable with a track record of good attendance
- Must have a reliable mode of transportation to get to our Brea pharmacy on a regular daily basis
- Must have a positive attitude, be energetic and flexible, have excellent phone etiquette, and provide exceptional customer service
Benefits
Avita Pharmacy offers a comprehensive benefits package, including healthcare benefits for eligible team members and their families, six company-paid holidays, three personal floating holidays, paid time off (PTO), paid leaves, and more.
Pay Range
$17 - $18 per hour, based on credentials and geographic location.
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