Automotive Service Consultant
2 weeks ago
Automotive Service Consultant
Key Responsibilities
- Respond to customer inquiries via phone, email, and in-person with utmost professionalism and care.
- Follow up on missed communications to ensure customer concerns are addressed.
- Assess whether technical issues can be resolved remotely; escalate to the appropriate personnel for urgent matters.
- Document customer issues and relevant data accurately in the Dealer Management System, emphasizing attention to detail.
- Guide customers through transaction processes, providing clear explanations and summaries.
- Communicate estimated service completion times and provide regular updates on vehicle status.
- Oversee the preparation of vehicles prior to customer delivery.
- Coordinate with customers regarding vehicle pickup or delivery schedules.
- Conduct follow-ups with customers post-service to ensure satisfaction with the work performed.
- Perform additional tasks as assigned.
Qualifications
- Familiarity with the tools, techniques, and materials used in vehicle maintenance and repair.
- Experience with a variety of hand tools, shop equipment, and automotive diagnostic tools.
- Basic understanding of automotive repair and servicing techniques.
- Ability to follow both verbal and written instructions with precision.
- Willingness to embrace new automotive technologies and innovations.
- Strong interpersonal skills to maintain positive relationships with customers and colleagues.
- Proficient in maintaining detailed records and reports.
- Ability to manage multiple tasks effectively and meet deadlines.
- Experience with Dealer Management Systems, Outlook, and Microsoft Office Suite.
Additional Requirements
- Must possess a valid driver's license with a safe driving record.
- Minimum age requirement of 21 years.
- Successful completion of drug screening and background checks is mandatory.
McAllen Jeep Inc. is an equal opportunity employer.
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