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Automotive Service Consultant
2 months ago
Job Type
Full-time
Position Overview
The Automotive Service Consultant plays a crucial role in managing service appointments and recommending necessary maintenance to clients.
KEY RESPONSIBILITIES
• Respond to customer inquiries via phone, email, and in-person with professionalism and care.
• Follow up on missed communications to ensure customer concerns are addressed.
• Assess whether technical issues can be resolved remotely; escalate to the appropriate personnel when necessary.
• Meticulously document customer concerns and service data in the management system, ensuring accuracy and detail.
• Facilitate transactions within the system, guiding customers through the process and providing clear summaries.
• Communicate estimated service completion times and provide regular updates on vehicle status.
• Oversee the preparation of vehicles prior to customer delivery.
• Schedule delivery or pickup times with customers to ensure convenience.
• Conduct follow-ups with customers post-service to confirm satisfaction with the work performed.
• Undertake additional tasks as assigned.
QUALIFICATIONS
- Familiarity with automotive maintenance methods and tools.
- Experience with various hand and power tools, as well as automotive diagnostic equipment.
- Basic understanding of automotive repair techniques.
- Ability to follow detailed instructions and maintain attention to detail.
- Willingness to learn about new automotive technologies.
- Strong interpersonal skills to build relationships with customers and colleagues.
- Proficient in record-keeping and reporting.
- Ability to manage multiple tasks and meet deadlines effectively.
- Experience with Dealer Management Systems, Microsoft Outlook, and Office Suite.
ADDITIONAL REQUIREMENTS
- Valid driver's license with a clean driving record.
- Minimum age of 21 years.
- Ability to pass a drug screening.
- Ability to pass a background check.