Automotive Service Consultant
2 weeks ago
Full-time
Description
Automotive Service Consultant at Bert Ogden Auto Group
Key Responsibilities
- Manage incoming communications from customers via phone, email, and in-person visits, ensuring all inquiries are addressed promptly and professionally.
- Follow up on missed communications to ensure customer concerns are resolved.
- Assess whether technical issues can be handled remotely; if necessary, escalate to the appropriate personnel for immediate assistance.
- Document customer issues and relevant data accurately in the Dealer Management System, emphasizing the importance of attention to detail.
- Facilitate transactions within the system, guiding customers through corrections and providing a comprehensive summary.
- Communicate estimated completion times and provide regular updates to customers regarding their vehicles.
- Oversee the preparation of vehicles prior to customer delivery.
- Coordinate with customers regarding delivery times or vehicle pickups.
- Conduct follow-ups with customers post-service to ensure satisfaction with the work performed.
- Perform additional tasks as assigned.
Qualifications
- Familiarity with the methods, techniques, components, tools, and materials utilized in vehicle maintenance and repair.
- Experience in using and maintaining a variety of hand tools, shop equipment, and automotive diagnostic tools.
- Basic understanding of automotive repair and servicing techniques.
- Ability to follow both verbal and written instructions with precision.
- Willingness to embrace new automotive technologies and innovations.
- Capability to establish and maintain positive working relationships with colleagues and customers.
- Proficient in maintaining detailed records and reports.
- Adept at managing multiple tasks, organizing workload, and meeting deadlines.
- Experience working collaboratively in a team-oriented environment to achieve shared objectives.
- Familiarity with Dealer Management Systems, Outlook, and Microsoft Office Suite.
Additional Requirements
Must possess and maintain a valid driver's license with a satisfactory driving record.
Must be at least 21 years of age.
Must successfully pass a drug screening test.
Must successfully complete a background check.
Bert Ogden Auto Group is an Equal Opportunity Employer
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