**Service Department Leader**

7 days ago


Missoula, Montana, United States RDO Equipment Full time
Job Summary

We are seeking a highly skilled and experienced **Field Service Operations Manager** to lead our Service Department at RDO Equipment Co. This is a key leadership role that requires strong management and technical skills to oversee the daily operations of our Field Service Technicians.

Key Responsibilities
  • Leadership and Management: Provide guidance and direction to Field Service Technicians, ensuring they have the necessary tools and resources to perform their duties effectively.
  • Scheduling and Coordination: Efficiently coordinate and schedule Field Service Technicians' time, ensuring timely completion of work orders and optimal utilization of resources.
  • Customer Communication: Communicate with customers regarding quotes, job status, and scheduling, ensuring excellent customer service and satisfaction.
  • Team Development: Coach, mentor, and develop Field Service Technicians, promoting a culture of continuous learning and improvement.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance efficiency, productivity, and quality of service.
  • Warranty and Repair Management: Manage warranty claims, repair work orders, and ensure accurate and complete documentation.
  • Training and Development: Participate in company-sponsored training and development programs to enhance technical and business skills.
  • Communication and Collaboration: Foster open communication and collaboration among team members, departments, and stakeholders to achieve business objectives.
Requirements
  • Leadership Experience: Previous supervisory or management experience in a service-oriented industry.
  • Technical Knowledge: Strong technical knowledge of equipment and systems, with ability to stay up-to-date with industry developments.
  • Communication and Interpersonal Skills: Excellent communication, interpersonal, and problem-solving skills, with ability to work effectively with diverse stakeholders.
  • Education and Certifications: High school diploma or equivalent, with preference for technical school education or relevant certifications.
What We Offer

RDO Equipment Co. offers a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development. If you are a motivated and results-driven leader with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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