Operations Manager

3 weeks ago


Granby, Colorado, United States Vacasa Full time
Operations Manager

At Vacasa, we're looking for a skilled Operations Manager to join our team in Granby, CO. As a key member of our operations team, you'll be responsible for overseeing the day-to-day activities of our vacation rental properties in the region.

Key Responsibilities:
  • Manage a portfolio of properties, ensuring they meet Vacasa's high standards for cleanliness, maintenance, and guest satisfaction.
  • Develop and maintain relationships with property owners, providing proactive communication and expert knowledge of their properties.
  • Meet and maintain Vacasa's performance metrics, including NPS, standard unit appearance, and efficiency.
  • Manage a budget for your portfolio, adhering to annual costs and performing cost-benefit analyses.
  • Support your team with escalated guest and homeowner concerns, responding to emails, calls, and tickets.
  • Partner with Business Development Representatives to onboard new units and grow the portfolio.
  • Perform home maintenance, troubleshooting, and repairs as needed.
  • Conduct regular inspections prior to guest and owner arrivals.
  • Establish and maintain open, collaborative relationships with regional team members and upper management.
  • Provide cross-coverage when necessary.
Requirements:
  • Technical computer skills on all forms of hardware.
  • Professional communication skills, including email, phone calls, video calls, and texts.
  • Ability to work well under pressure in a fast-paced environment.
  • Excellent time management skills and ability to adapt to changing priorities.
  • Highly responsive and reliable.
  • Strong attention to detail.
  • Prior housekeeping experience a plus.
Work Environment and Physical Demands:

Availability to work Sunday through Saturday, early mornings and evenings as needed. Frequent travel between worksites required. Occasional need to perform housekeeping and maintenance duties. Ability to stand, sit, and walk for extended periods. Regularly push, pull, and lift up to 25 pounds. Occasionally lift or move up to 50 pounds. Bend, stoop, squat, kneel, and twist.

Compensation:

$53-$58k. Benefits include health/dental/vision insurance, 401K retirement savings plan, health and dependent care flexible spending accounts, flexible vacation time, paid sick days and holidays, paid parental leave, employee assistance program, career advancement opportunities, employee discounts, and all necessary equipment.



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