Front End Supervisor

22 hours ago


Granby, Colorado, United States Kroger Full time
Job Description

Create an exceptional customer experience through outstanding service and a commitment to excellence. Establish and maintain a safe and clean environment that fosters customer loyalty and retention. Assist the department manager in achieving sales and profit goals, while ensuring adherence to quality assurance standards. Direct and supervise all functions, duties, and activities for the Front-end department, supporting the day-to-day operations and execution of best practices, goals, and Front-end standards.

Key Responsibilities
  • Promote a culture of trust and respect among associates.
  • Create an environment that enables customers to feel welcome, valued, and appreciated by providing exceptional service and product knowledge.
  • Gain and maintain knowledge of products sold within the department and be able to respond to customer inquiries and make suggestions.
  • Assist with monitoring and controlling supply expenses for the department.
  • Manage cash control, sales, and cash items and records for the store.
  • Manage the scheduling of Front-end associates to provide adequate department coverage.
  • Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
  • Collaborate with Front-end associates and promote teamwork.
  • Display a positive attitude and stay current with present, future, seasonal, and special ads.
  • Adhere to all food safety regulations and guidelines.
  • Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
  • Notify management of customer or employee accidents.
  • Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
  • Adhere to all local, state, and federal laws, and company guidelines.
  • Ability to work cooperatively in a high-paced and sometimes stressful environment.
  • Ability to manage conflict in a reasonable, non-confrontational, and cooperative manner.
  • Ability to act with honesty and integrity regarding customer and business information.
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Qualifications
  • Ability to handle stressful situations.
  • Effective communication skills.
  • Knowledge of basic math (counting, addition, and subtraction).
  • Retail or customer service experience.
About Us

City Market, a part of The Kroger Company, is a leading grocery retailer based in Colorado. With 34 stores across Colorado, Utah, and Wyoming, we strive to provide an exceptional shopping experience for our customers. Our commitment to feeding the human spirit drives our passion for delivering high-quality products and services. We believe in creating a welcoming and engaging environment where our associates can grow and thrive. If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.


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