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Regional Director of Operations

2 months ago

Denver, Colorado, United States Paradies Lagardère Full time

Job Summary:

The Regional Director of Operations for Paradies Lagardère's Dining Division is a leadership role that requires outstanding management skills and a passion for delivering exceptional guest experiences. As a key member of our team, you will be responsible for providing strategic leadership to your leadership teams, driving financial performance, and ensuring the highest standards of quality, service, and cleanliness in our dining operations.

Key Responsibilities:

  • Exceed First Class Service standards and behavior with every guest, business partner, and peer.
  • Manage relationships with airport officials on behalf of Paradies Lagardère Dining Division, building a positive working relationship.
  • Ensure compliance with all local, state, federal laws and regulations, including those related to food safety.
  • Work with the Regional Vice President of Operations to set financial goals and objectives, communicating them to the management team.
  • Accountable for the overall financial performance of your platform(s).
  • Collaborate with Flagship and/or General Managers to ensure financial profitability and success of all restaurants, focusing on cost centers, quality, guest service, succession planning, and more.
  • Lead the planning and execution of schedules related to new restaurant openings.
  • Serve as a role model to all team members, setting the example and maintaining professionalism in the restaurant.
  • Promote an 'Open Door Policy' in the restaurant, being accessible to all team members.
  • Interview leadership candidates and make hiring and pay decisions.
  • Build high-performance teams through leadership, mentoring, and coaching team members.
  • Evaluate productivity through best practices and continuous learning with both dining division and shared services.

Requirements:

  • Bachelor of Science degree in hotel/restaurant management or a related field (desirable).
  • Minimum of 8-10 years of General Manager experience in a fast-paced, high-volume restaurant environment.
  • Previous airport food and beverage experience is a plus.
  • Quick service, full service, or fast casual operations industry experience is a plus.
  • Ability to work various shifts in a 7/365 team-oriented environment.
  • Demonstrated leadership abilities and the ability to mentor and grow others.
  • Demonstrated commitment to excellent guest service.
  • Excellent interpersonal skills and the ability to be flexible and effectively work with others as a team.
  • Excellent communication, organization, and problem-solving skills.
  • Demonstrated ability to achieve all goals within assigned areas of responsibility.
  • Demonstrated track record for flexibility and urgency in prioritizing and organizing projects.
  • Appreciates diversity and respects individuals regardless of position or role.